Great story, Randy. We have a member who visits our Tasting Room the first Friday of the month, stays until closing time, dominates a servers time, and usually leaves without a purchase. Over the years, our view of this has evolved from dread to the dawning of a relationship to actually looking forward to his visit. Everybody knows him now and feel like we are making a contribution to his life. Also, we all know he has been a loyal member since 2009 and has taken 34 shipments.
Great story, Randy. We have a member who visits our Tasting Room the first Friday of the month, stays until closing time, dominates a servers time, and usually leaves without a purchase. Over the years, our view of this has evolved from dread to the dawning of a relationship to actually looking forward to his visit. Everybody knows him now and feel like we are making a contribution to his life. Also, we all know he has been a loyal member since 2009 and has taken 34 shipments.